Returns & refunds policy
Returns and Refunds Policy
At RawCanvas, all prints are made to order using professional materials and processes. Each order is produced specifically to your specifications.
Custom-Made Products
Because our products are made to order, we do not accept returns or offer refunds for:
- Change-of-mind purchases
- Incorrect file uploads or artwork supplied by the customer
- Errors in size, cropping, or specifications selected at checkout
- Colour variations resulting from differences between screen displays and printed output
Damaged or Faulty Items
If your order arrives:
- Damaged in transit
- With a manufacturing defect
- Or not as described
We will offer a replacement or reprint of the affected item.
Reporting an Issue
Please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Email: info@rawcanvas.co.uk
Refunds
Refunds are only offered where:
- A replacement is not possible, or
- The issue cannot be resolved through reprinting
Any refunds issued are at our discretion and based on the nature of the issue.
Returns
In most cases, returns are not required. We assess issues based on photographs.
If a return is necessary, we will provide instructions and cover the return cost where applicable.
Your Consumer Rights
This policy does not affect your statutory rights. Under UK law, made-to-order and personalised goods are exempt from the standard 14-day cancellation period, except where items are faulty, damaged, or not as described.
Contact
If you have any questions, please contact: